Version MCS-AGR-2026-09-30-v1.2. This is the same text shown and click-signed in our client portal — nothing here is summarized or simplified. Questions before you sign: [email protected] · (855) 317-9090

Notes in amber (like this) mark a default we use until we say otherwise — not a term you're bound by unless we've confirmed it. Everything else on this page is final.

Supersedes v1.1 (MCS-AGR-2026-09-30-v1.1). Changes in v1.2 (Scott, 2026-09-30):

§8 corrected: the answering service and Local SEO carry a 12-month initial term, then month to month (30 days' written notice to cancel after the initial term). v1.1's §8 said plain month-to-month with no minimum term from day one — that was wrong; the `[SCOTT CONFIRM]` marker on it is now resolved and removed.

Changes in v1.1 (Scott, 2026-09-30):

Added Part 1 §13–§26: warranty disclaimer, indemnification + statements about MyCsSite, client content and photos, portfolio use, call recording and texting compliance, third-party services, website accessibility, price changes, client data, chargebacks, disputes, and standard clauses.
One required checkbox ("I have read and agree") covers the agreement, payment terms, recurring billing authorization, authorization to act and email. Only text consent stays a separate, optional box (carrier rule).

Status: DRAFT for use in the closer portal. Attorney review is deferred until the first client signs or the first $15k month (Scott ruling 2026-09-29). Items marked [SCOTT CONFIRM] are my defaults, not Scott rulings.

Rules this pack is built on (Scott, 2026-09-29, CadreOS docs 53739–53751):

Answering service $500/month. First month is part of the down payment.
We forward the owner's number; we never port it.
Click-to-sign inside our portal, on the same screen as payment.
Forwarding email is standard. A full Google inbox is optional at $17/user/month, billed annually ($204/yr), paid upfront to us.
If the owner needs a domain, we cover up to $100 in the owner's name. Renewals are on the owner's card on file.
Down payment by Stripe (card or bank) or Zelle. A card or bank account on file in Stripe is required before the client goes active.
We never see or store card or bank numbers. All payment details go straight to Stripe.

All prices shown to the owner are filled in by the portal from `sales.price_book`. Nothing in these documents hardcodes a price.

Part 1 — Service Agreement

Parties. This agreement is between Clean Slate Innovations Inc, doing business as MyCsSite, Port Orange, Florida ("MyCsSite", "we") and the business named below ("Client", "you").

1. Services. We provide the services checked on your order summary:

Website build at the tier shown (Website Tier 1–4), sized to your business.
Local SEO, monthly, at the tier shown (SEO Tier 1–4), covering the counties and ZIP codes listed for that tier.
AI Answering Service, monthly. An AI assistant answers calls forwarded from your business number, collects the caller's details, and sends them to you.
Business email. A forwarding address at your domain (for example [email protected]) that delivers to the email you already use, included with the website. Optional full Google business inbox, billed annually per user.
Domain. If you do not have one, we register one for you, in your name.

2. Timelines. These are targets, not guarantees, and they start when we have your down payment and the information in Section 4:

Answering service live in 1–2 weeks.
Website live in 2–4 weeks.
Local SEO starts right after the website launches.

3. Your phone number stays yours. We do not transfer ("port") your number. You set call forwarding with your current carrier (we give you the steps) so unanswered calls reach the answering service. You can turn forwarding off at any time.

4. What we need from you. Business details, service area, hours, photos and content you want used, access to your domain registrar or DNS (if you already own a domain), and manager access to your Google Business Profile. Delays in getting these to us delay the timelines in Section 2.

5. Ownership.

You own your domain name, registered in your name.
You own your business content (text, photos, logos, reviews) and, once the website is paid in full, the finished website content.
We keep the rights to our templates, code, tools and methods, and grant you a license to use them for your website while you are a client. [SCOTT CONFIRM: what happens to the site if a client cancels SEO but keeps the site — keep hosting with us, or export?]

6. The AI answering service.

The assistant tells callers it is an AI assistant.
Calls may be recorded and transcribed to deliver the service. The assistant says so at the start of each call. You agree not to turn off that notice.
You are responsible for how you use the leads and information it collects.

7. No guarantees on results. Search rankings, call volume and number of jobs depend on many things outside our control, including Google. We work toward results but do not guarantee any ranking, number of calls, or number of jobs.

8. Term and cancellation.

Website: a one-time build, paid in full at completion (Part 2).
Local SEO and the AI answering service: each has an initial term of 12 months, starting on the date that service starts (the answering service when it goes live; Local SEO on the website launch date).
After 12 months, each continues month to month until canceled.
Canceling after the initial term: either side can cancel a monthly service with 30 days' written notice (email is fine).
Canceling during the initial term: you may cancel with 30 days' notice, but the monthly fees for the rest of that service's 12-month term remain due. [SCOTT CONFIRM: remaining months due on early cancellation.]
Annual services (full Google inbox, domain renewals) run for the year paid and renew unless canceled before the renewal date.

9. Payment. Covered in Part 2, which is part of this agreement.

10. Limitation of liability. Our total liability under this agreement is limited to the amount you paid us in the 3 months before the claim. Neither side is liable for indirect or lost-profit damages. [Attorney to review.]

11. Governing law. Florida law applies; see Section 24.

12. Electronic signature. You agree to sign electronically. Typing your name and checking the "I have read and agree" box in our portal is your signature and has the same effect as a handwritten one. We send you a copy by email.

13. No warranties. We provide the services as described in this agreement. Except as written here, we make no warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, uninterrupted or error-free service, or particular results.

14. Indemnification and statements about MyCsSite. (a) You will defend and indemnify MyCsSite, its owners, employees and contractors against any third-party claim, loss or expense (including reasonable attorney fees) arising from: your business and the work you do for your customers; the content, photos, logos and claims you provide or approve for your website and listings; how you use the leads, calls, recordings and messages the services deliver; and your breach of this agreement or of any law. (b) You agree not to make false or defamatory statements of fact about MyCsSite, its owners or staff, and you are responsible for any damages and reasonable attorney fees that result if you do. Nothing in this agreement limits your right to post an honest review or opinion of our services, or to make any statement the law protects. (c) If you are unhappy with our service, we ask that you contact us first at [email protected] and give us 14 days to make it right before posting a public complaint. This is a request, not a condition of this agreement.

15. Your content and photos. You confirm that you own, or have permission to use, all content you give us and all content we collect with your permission from your existing website, social media pages and Google Business Profile, including photos, logos, text and reviews. You give us permission to copy, edit and publish that content on your website, listings and profiles for as long as we provide services to you. If any of it belongs to someone else, Section 14 applies.

16. Showing your site as our work. We may show your website and listings, and your business name, as examples of our work. You can opt out at any time by emailing [email protected].

17. Call recording and texting laws. Some states, including Florida, require every party's consent before a call is recorded. The answering service announces that calls may be recorded. You agree not to disable that notice, and you are responsible for complying with the recording, telemarketing and texting laws that apply to how you contact your own customers.

18. Third-party services. The services depend on providers we do not control, including Google, telephone carriers (Telnyx), Stripe and Cloudflare. We are not responsible for their outages, policy or algorithm changes, or actions they take on your accounts (for example, a Google Business Profile suspension), though we will help you respond.

19. Website accessibility. We build your website to a reasonable accessibility standard, but we do not guarantee that it complies with the Americans with Disabilities Act or any other accessibility law. You are responsible for your website's legal compliance.

20. Price changes. Your monthly prices stay fixed for each service's 12-month initial term. After that, we may change the price of a monthly or annual service with at least 30 days' notice by email. The new price applies from your next billing date after the notice period, and you may cancel under Section 8 before it takes effect.

21. Your customers' data. We keep your customers' names, numbers and call details confidential and use them only to provide the services. Call recordings and transcripts are kept for 12 months, then deleted. [SCOTT CONFIRM: 12 months.] If you leave, we will send you your leads and contact records on request.

22. Payment disputes (chargebacks). If you dispute a charge with your bank or card company instead of contacting us first, we may pause the services until it is resolved, and you are responsible for any chargeback fees and reasonable collection costs if the charge was valid.

23. Suspension. We may pause the services if payment is past due as described in Part 2, if a charge is disputed under Section 22, or if the services are used for anything illegal or abusive.

24. Disputes. Florida law governs this agreement. Any dispute will be handled in the state or federal courts in Volusia County, Florida, and each side agrees to those courts. The side that wins is entitled to its reasonable attorney fees and costs. Claims may be brought only individually, not as part of a class or collective action. [Attorney to review; arbitration is an option.]

25. Force majeure. Neither side is responsible for delays caused by events outside its reasonable control, such as storms, power or internet outages, or carrier and provider failures. Payment obligations still apply.

26. General. We are an independent contractor. This agreement, including Part 2, is the entire agreement between us and replaces any earlier discussions. If any part is found unenforceable, the rest still applies. We may transfer this agreement to a successor if our business is sold; you may transfer it only with our written consent. Notices may be sent by email to the addresses on file.

Part 2 — Payment Terms

1. Due today (down payment):

50% of the website build price, plus
the first month of the answering service (if ordered), plus
the first year of any full Google inbox ordered.

The portal shows each amount and the total before you pay.

2. Due at website launch: the remaining 50% of the website build. We bill it automatically to your payment method on file on launch day.

3. Monthly:

The answering service bills monthly, starting one month after the down payment.
Local SEO bills monthly, starting on the website launch date. Nothing is charged for SEO before launch.

4. Annually: the full Google inbox ($17/user/month, billed $204/user/year) and domain renewals, on the anniversary date.

5. Domain purchase. If you need a new domain, we cover the first-year purchase up to $100. Any amount over $100 (premium names) is yours and is added to your down payment. Renewals after the first year are billed to your payment method on file at cost.

6. How you can pay.

Card or bank account (ACH), through Stripe. Your payment details go directly to Stripe, our payment processor. MyCsSite never sees or stores your card or bank numbers.
Zelle, for the down payment only. If you pay the down payment by Zelle, you must still save a card or bank account with Stripe for future billing. Saving it does not charge it.

7. Payment method on file is required. Work starts, and services go live, only after the down payment is received AND a card or bank account is saved with Stripe.

8. Failed payments.

Stripe retries a failed payment automatically, and we email you.
If a payment is still unpaid after 10 days, we may pause the answering service and SEO until it is paid.
[SCOTT CONFIRM: 10-day pause.]

9. Refunds.

The down payment is non-refundable once work has started.
Monthly fees are not prorated when you cancel.
[SCOTT CONFIRM / attorney.]

Part 3 — Recurring Billing Authorization and Authorization to Act

These two authorizations are part of the agreement. They are shown in full on the signing page and are covered by the one required checkbox (see "The signing page" below).

Recurring billing. You authorize Clean Slate Innovations Inc (MyCsSite) to charge the card or bank account you save with Stripe for the amounts in your order summary, including the website balance at launch, monthly charges for the services you ordered, and annual charges for any business inbox and domain renewal, until you cancel as described in the Service Agreement. You can cancel future charges with 30 days' notice by emailing [email protected].

Bank accounts (ACH): Stripe shows its own ACH debit mandate text when the owner saves a bank account. The portal must show Stripe's mandate as provided and must not replace it. We store the Stripe mandate ID.

Authorization to act. You authorize MyCsSite to act on your behalf to set up the services you ordered: to register or manage your domain name and its DNS records in your name, to set up email forwarding at your domain, to request manager access to your Google Business Profile, and to guide call forwarding from your business phone number. MyCsSite will not transfer your phone number or your domain away from you.

The signing page

The whole agreement (Parts 1–3 and 5, plus the order summary) is shown on one page. Below it:

1. Typed full name (required). 2. Required, unchecked by default:

☐ I have read and agree to the MyCsSite Service Agreement, Payment Terms, Recurring Billing Authorization, Authorization to Act and Email terms above.

3. Optional, unchecked by default, visually separate: the text message consent in Part 4.

The "Continue to payment" button is enabled only when a name is typed and box 2 is checked. Box 3 never affects whether the owner can continue.

Part 4 — Text Message Consent

Separate checkbox, optional, unchecked by default, and not required to sign or pay (carrier rule):

☐ I agree to receive text messages from MyCsSite (Clean Slate Innovations Inc) at the mobile number provided about my account and services, including new-lead alerts from my answering service, appointment and project updates, and billing notices. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. We will not share your mobile number or opt-in consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy (https://mycssite.com/privacy) and SMS Terms (https://mycssite.com/terms).

Notes:

This wording extends the approved-campaign language to account and lead alerts. Before the first client text, confirm this use case is covered by campaign C8JITZT (LOW_VOLUME), or add it. [OPEN: tie to 10DLC.]
If the box is not checked, we do not text that client. Email only.

Part 5 — Email

Part of the agreement and covered by the one required checkbox; no separate box (US email law is opt-out, not opt-in):

Email. You agree that we may email you about your account and services (receipts, your signed agreement, project updates, lead alerts and billing notices), and occasionally send tips and offers. You can unsubscribe from tips and offers at any time using the link in any of those emails; account and service emails continue while you are a client.

Every marketing email carries an unsubscribe link and our mailing address, and unsubscribes are honored within 10 business days (CAN-SPAM).